Start your secure money
transfer journey here
Register Your Account
Sign up with your email and phone number, and create a secure password.
Complete KYC Verification
Submit your identification documents and a selfie to verify your identity. This ensures secure and compliant transactions.
Add Recipient & Bank Details
Enter the recipient’s name, country, and bank account information to set up the beneficiary.
Fund Your Account & Send Money
Choose your payment method (bank or card), fund your account, and proceed to send money. You’ll receive a confirmation once the transfer is successfully initiated.
Benefits
For you
Global Accessibility
Seamlessly Connect to your accounts from anywhere in the world.
24/7 Convenience
Access financial services anytime via online platforms
Constant Innovation
Experience advanced tools and features for smarter financial management
Lower Fees
Cost-effective solutions with minimal charges saving you money.
Full Transparency
Clear Pricing, no hidden fees what you see is what you get, always.
SEAMLESS SOLUTIONS, ENDLESS POSSIBILITIES
EXPERIENCE FAST, SECURE AND RELIABLE
MONEY TRANSFER WITH our new Platform
Is my money safe
We adhere to the same high security standards as traditional financial institutions. Advanced encryption, multi-factor authentication, and other cutting-edge security measures are in place to protect your funds and personal information. Our services are also regulated by the same authorities that oversee traditional financial institutions, providing further assurance of safety and security
What are the benefits of using BAAS?
We offer several advantages over traditional banks, including:
- Convenience: 24/7 access to financing services through online platforms and mobile apps.
- Lower Fees: Often have lower fees or no fees at all.
- Innovation: Tend to be more innovative with features like mobile wallets, budgeting tools, and instant payments.
- Transparency: Provide clear and transparent pricing and fee structures.
- Convert – Used for currency conversion if the customer has more than one currency account.
- Deposit – Allows customers to deposit funds into their account on the platform.
- Payout – Enables customers to send or disburse funds to a beneficiary from their account.
- Transfer – Used for transferring funds between accounts within the platform, only if both the sender and receiver have accounts in the same currency.
How do I open an account?
Opening an account is usually quick and easy. You can typically sign up online or via https://money.muncha.com/baas/ by providing some basic personal information and verifying your identity.
What if I need help or have a question?
We offer various customer support channels, including:
- Live chat: Get immediate assistance through the app.
- Email support: Send an email for less urgent inquiries.
- Phone support: Speak to a customer service representative directly.
- FAQs and Help Center: Find answers to common questions on the website
Can I use my BAAS account internationally?
Yes, you can use your a/c internationally. It have following features
- Multi-currency accounts: Hold and manage multiple currencies in one account.
- International money transfers: Send and receive money globally
Is BAAS platform a bank?
BAAS is a payment and financial management platform. Although it is not a bank, it provides a payment platform enabling companies to avail specific regulated services offered by our trusted partners. These services include business accounts, currency conversion, SEPA, SWIFT, and more.
How long time does it take to open an account?
Usually, it takes 2-4 weeks after you have submitted relevant documentation for our partner’s professional compliance team to perform the review and open the account.
Is the account opening process remote?
Account opening is remote. You will be able to get your dedicated VIBAN right after you pass the online onboarding. It can be done in 1 to 3 days after you’ve been approved by our partner’s compliance team.
Can I make transfers in other currencies?
Yes - you can convert the currencies you hold into other currencies that we have in our system and would be able to send a SWIFT payment or other rails to do the payouts in that currency.
Is my IBAN and account number unique?
Yes, as a business customer, you will receive unique account details that are provided by our banking partners
It's important to note that all the account numbers and IBANs assigned to you are your own and unique.
Your unique account details ensure that you can manage your financial transactions efficiently and identify your transactions without confusion with other accounts.
It's important to note that all the account numbers and IBANs assigned to you are your own and unique.
Your unique account details ensure that you can manage your financial transactions efficiently and identify your transactions without confusion with other accounts.
How can I access my account information when I'm logged in?
To access your account information, simply log in to your account on the dashboard. Once you're logged in, you'll find two separate buttons: one for Account Details, where you can view your account information, and another for the Bank Letter, which provides access to the bank letter. This allows you to easily manage and gain insights into your account details as needed.
With who and how can I communicate regarding my account?
Please take note of the following information about customer service:
Due to the confidential nature of financial services, our staff are not authorised to share any sensitive information over the phone. Our staff members do not have access to secure codes, account statements, balances, or any other confidential information.
If you require technical assistance, please submit your inquiries via your registered email with us.
You can contact us at money@muncha.com . Our technical department will assist with the following functions upon receipt of mail from a registered email address while ensuring that no confidential information is communicated back via email:
1. Change of email
2. Change of telephone
Response times may vary depending on the inquiry and may require additional information and confirmation from the customer and our partners.
However, we commit to responding or confirming receipt within 24 hours on weekdays and typically within one business day to address simple technical questions.
Due to the confidential nature of financial services, our staff are not authorised to share any sensitive information over the phone. Our staff members do not have access to secure codes, account statements, balances, or any other confidential information.
If you require technical assistance, please submit your inquiries via your registered email with us.
You can contact us at money@muncha.com . Our technical department will assist with the following functions upon receipt of mail from a registered email address while ensuring that no confidential information is communicated back via email:
1. Change of email
2. Change of telephone
Response times may vary depending on the inquiry and may require additional information and confirmation from the customer and our partners.
However, we commit to responding or confirming receipt within 24 hours on weekdays and typically within one business day to address simple technical questions.
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